What You Ought to Know:
– A brand new, collaborative evaluation performed by the American Telemedicine Affiliation (ATA) Middle of Digital Excellence (CODE) and 9 main U.S. well being methods offers crucial operational proof on Medicare telehealth utilization patterns.
– The findings, primarily based on real-world knowledge throughout 1.67 million Medicare beneficiaries problem conventional assumptions by demonstrating that digital care is overwhelmingly substitutive—changing, relatively than including to, current care. The evaluation examined operational knowledge from 9 well being methods, together with Advocate Well being, Johns Hopkins Drugs, and UPMC, representing various fashions from educational medical facilities to rural suppliers
Key Findings: Excessive Substitution, Flat Utilization
Regardless of a 31-fold enhance in digital visits throughout the collaborating methods, the entire visits per Medicare beneficiary remained basically unchanged, rising by solely +0.25 visits per beneficiary on common
The important thing statistical discovering is the substitution charge:
- Substitution Fee: Operational knowledge suggests a population-weighted substitution charge of 74% (95% CI: [68%, 80%]) throughout collaborating methods
- Coverage Relevance: This charge considerably exceeds the Congressional Price range Workplace’s (CBO) conventional assumptions of 30–50%
“Even with hundreds of thousands extra digital visits and the elevated entry to care, billed encounters per affected person have stayed basically flat,” mentioned Ethan Booker, MD, FACEP, Chief Medical Officer for Telehealth at MedStar Well being. Within the largest Medicare inhabitants studied (over 350,000 beneficiaries), digital visits grew by greater than 200-fold, but the entire utilization elevated by solely +0.01 visits per affected person.
Consistency Throughout Numerous Care Fashions
The evaluation demonstrated that the substitutive patterns are sturdy and constant throughout varied healthcare supply fashions and time durations (2022-2023 steady-state operations).

Price and Workforce Advantages Confirmed
The operational proof additionally factors to vital advantages in value and workforce sustainability:
- Price Influence: Preliminary proof signifies that prices remained secure or have been lowered the place measured. 70% of Medicare fashions demonstrated cost-neutral or cost-reducing patterns primarily based on preliminary operational proof.
- Rural Price Financial savings: A rural well being system case examine validated these patterns by avoiding 2,551 affected person transfers to tertiary care, leading to $8.1 million in documented value financial savings from prevented transfers and transport.
- Workforce Effectivity: One system documented 42,000 cognitive nursing hours saved via digital remark expertise, which helps relieve staffing shortages and improves clinician capability. Moreover, digital roles supply versatile supply choices that methods report improved clinician retention.
Validation and Subsequent Steps for Coverage
This evaluation offers directional operational proof that stands other than conventional claims-based research by measuring medical workflows and substitution patterns as they happen in apply. The findings give federal analysts a novel alternative to see how telehealth is embedded in on a regular basis care.
“This knowledge represents present state below a patchwork coverage atmosphere,” mentioned Elissa Baker, BSN, RN, venture lead and founding father of ATA CODE. “We’re simply scratching the floor of what well being methods might obtain with predictable legislative frameworks.”