It’s not precisely information that the majority legal professionals work extremely arduous for his or her purchasers.
However translating that work into constructive shopper sentiment is one other story, based on a brand new survey.
The Authorized Shopper Expertise Report by the shopper engagement platform Case Standing reveals that 72% of legal professionals describe their agency as “caring” — whereas simply 40% of purchasers say the identical.
One motive for this hole could also be regulation companies’ lack of consideration to shopper sentiment.
Whereas 66% of the Fortune 1000 tracks “web promoter rating,” for instance, simply 7% of surveyed regulation companies do the identical, based on the report.
“Because of this,” it says, “the overwhelming majority [of law firms] lack perception into who their promoters and detractors are.”
First reported by Law360 Pulse, the Authorized Shopper Expertise Report attracts on a survey of 433 regulation agency purchasers, a survey of 109 legal professionals, and knowledge from the Case Standing platform.
The 2025 Authorized Shopper Expertise Report [Case Status]
Jeremy Barker is the director of content material advertising for Breaking Media. Be happy to e-mail him with questions or feedback.
