An AI-powered physiotherapy clinic has greater than halved ready lists for again ache in its first large-scale deployment in England.
The service from Flok Well being, which supplies same-day appointments for again ache through an app, was trialled by Cambridgeshire Group Providers (CCS) NHS Belief over a 12 week interval between February 2025 and June 2025.
Greater than 2,500 sufferers in Cambridge and Peterborough accessed the AI clinic throughout the 12 weeks, and the ready listing for again ache was decreased by 55%.
Mike Passfield, deputy director from Cambridgeshire Group Providers NHS Belief, stated: “We’re proud to have been the primary NHS organisation in England to deploy Flok Well being’s AI powered physiotherapy clinic at scale.
“The influence has been extraordinary delivering same-day entry to take care of 1000’s of sufferers, decreasing again ache ready lists by over 50%, and liberating up clinicians to deal with different sufferers with advanced MSK circumstances.
“What issues most to us is ensuring sufferers get the best care, shortly and safely and this pilot has proven that innovation like Flok can actually rework how we ship providers.
“This pilot has demonstrated how innovation, when safely and thoughtfully built-in into NHS pathways, can dramatically enhance entry, outcomes and affected person expertise.”
Following the pilot’s success, Flok is working with CCS to discover completely rolling out the digital service to sufferers within the area.
The trial was a part of a pilot deployment commissioned by CCS in partnership with the GIRFT Additional Sooner Programme: an initiative bringing collectively NHS clinicians and operational groups to enhance entry and ready instances for sufferers.
When the AI clinic first went dwell in Cambridgeshire, ready instances for elective neighborhood musculoskeletal (MSK) providers within the area stood at 18 weeks.
Over the 12 week interval, the initiative – which additionally included MSK superclinics and neighborhood evaluation days – decreased ready instances for all MSK circumstances throughout the belief by 44% to lower than 10 weeks.
Flok Well being, which is a part of the DigitalHealth.London accelerator 2025 cohort, is the primary digital MSK service to be registered as a supplier with the Care High quality Fee, which means that it has met the necessities to offer remedy for illness, dysfunction or harm.
It makes use of video footage of a human physiotherapist to supply sufferers personalised remedy for again ache with zero waitlist, in a setting which seems like a video name with a physiotherapist.
Finn Stevenson, co-founder and chief government at Flok Well being, stated: “Seeing the influence our service has had in Cambridgeshire and Peterborough – which can also be the place our crew lives and works – has been extremely significant.
“Our AI clinic allows sufferers to entry world-class MSK care instantly, while liberating up conventional scientific capability for sufferers who need or have to see a clinician in particular person.
“We sit up for persevering with to work carefully with our revolutionary NHS companions to ship gold-standard, scalable MSK care to sufferers in Cambridgeshire and throughout the UK.”
In January 2025, NHS Lothian in Scotland rolled out Flok Well being to multiple million NHS sufferers in its first large-scale UK deployment.
