On the subject of the consumer expertise, the components with the most important influence are sometimes the issues regulation corporations overlook.
Our pals at InfoTrack requested 1000+ authorized purchasers whether or not they thought their lawyer was competent, how their authorized subject went, and whether or not or not they have been pleased with their selection of regulation agency.
Then, they crunched the information to search out out what actually shapes the consumer expertise.
The outcomes may shock you.
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- What actually impacts a consumer’s satisfaction — and precisely how a lot it issues
- appeal to authorized purchasers which are simple to work with and desperate to refer extra enterprise
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