Information-led ‘Voice of the Agent’ report reveals rising client frustration

Editorial Team
3 Min Read


Simon Leadbetter

The primary ever Voice of the Agent Convention, going down subsequent month, urges business collaboration to assist enhance the house shopping for expertise.

Because the Voice of the Agent Convention heads to Bletchley Park on 7 November, a contemporary knowledge drop from The Voice of the Agent 2025 Half 4 paints an image of sturdy client urge for food to maneuver however profound exasperation with the mechanics of doing so.

Key findings embody:

+ Web home value confidence has climbed again to document highs, led by lively movers who’re 10+ factors extra optimistic than most of the people.

+ 195 days is now the typical time from instruction to completion; conveyancers take probably the most blame for delays, whereas brokers themselves are not often named because the bottleneck.

+ Communication failure outranks tech failure: respondents prioritise clearer expectation-setting and quicker updates far above new IT instruments.

+ AI adoption is accelerating quietly: simply 0.9% of the general public use AI for property search, however 3.3% of lively consumers already do, a three-year rise from zero that no different search software has matched.

+ Shoppers present overwhelming assist (80% amongst these with an opinion) for reform to unfold Stamp Responsibility funds over a number of years.

+ The outcomes of a 64-national model analysis evaluation carried out completely for the report.

Simon Leadbetter, founding father of We Are Unchained and creator of the report, commented: “Brokers have advanced commercially and technologically, however the second that issues, the transfer, remains to be riddled with delay and opacity. The business isn’t in need of PropTech; it’s in need of joined-up course of and proactive communication. Our knowledge suggests cultural change will ship greater than one other app.”

These findings arrive in opposition to the backdrop of rising political momentum for reform. Labour is proposing a wholesale modernisation of the home-moving course of, from upfront info to binding gives, whereas the Conservatives are advocating for modifications to stamp obligation. This alerts a uncommon second of cross-party recognition that the present system is now not match for goal.



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