What You Ought to Know:
– Counsel Well being immediately introduced the launch of its next-generation AI care platform, constructed to function the accountable entrance door to healthcare.
– Backed by a $25M Sequence A led by Andreessen Horowitz (a16z) and GV. Counsel combines the immediacy of AI with the oversight of licensed physicians to ship care that’s quicker, safer, and less expensive at scale. This follows the corporate’s $11M Seed increase, led by a16z in October 2024, underscoring the necessity for a healthcare expertise that mixes medical AI with in-house medical doctors.
AI-Pushed, Doctor-Supervised Digital Care
Counsel Well being is pioneering a brand new mannequin of AI-enabled digital care, serving as the fashionable “MD + AI entrance door” for payers, employers, and well being programs. Combining the immediacy of medical AI with the oversight of in-house physicians, Counsel delivers secure, evidence-based care that resolves almost all member considerations inside minutes. This clinically accountable strategy replaces outdated entry factors like nurse triage traces and traditional telehealth, enabling payers to chop high-cost claims, maximize the worth of current advantages, and have interaction members extra successfully within the AI period.
Conventional entry fashions fall brief—nurse traces rely upon inflexible scripts that result in pointless escalation, telehealth is usually sluggish and impersonal, and unsupervised AI chatbots current security and legal responsibility dangers. Counsel was designed to beat these limitations whereas sustaining full compliance with payer and employer governance requirements.
Members can talk by way of chat or voice messaging to obtain instantaneous, context-aware solutions to any well being concern. Counsel’s physicians seamlessly step in for analysis, prescriptions, or referrals and supply ongoing follow-up till the problem is resolved.
“The U.S. healthcare system is at a breaking level, strained by rising prices, restricted entry, and a scarcity of clinicians,” stated Julie Yoo, Basic Associate at a16z. “Counsel is reimagining care supply for an AI-native world—scalable, evidence-based, and accessible. We’re proud to assist a staff that merges deep medical experience with cutting-edge AI to set a brand new customary for care.”
Counsel’s mannequin integrates medical AI with a physician-led group licensed in all 50 states. The AI leverages medical pointers and affected person information and is skilled to escalate circumstances requiring human oversight. This framework achieves a 96% issue-resolution fee, two-minute doctor response occasions, and an common of $381 in annual financial savings per engaged member.
Its influence extends to security and high quality: in a single notable case, a member with belly ache and alarming lab outcomes was headed towards hospitalization for liver failure. Counsel’s well timed triage directed care to the suitable setting, stopping a extreme admission.
Enlargement Plans
The newly introduced funding will gasoline the growth of Counsel’s doctor community, additional AI developments, and enterprise partnerships with payers, employers, and supplier teams. Already serving over 100,000 members nationwide, Counsel is poised to achieve tens of millions extra within the coming 12 months.
