Accident and Emergency Unit of Queen’s Medical Centre, a part of Nottingham College Hospitals NHS Belief (Credit score: Shutterstock.com)
Nottingham College Hospitals NHS Belief has declared a essential incident following the go-live of its digital affected person report (EPR), due to sustained pressures throughout the belief.
In a assertion, the belief stated that the affect of the pressures was attributable to a chronic interval of sustained demand, challenges round staffing, stream and discharge within the organisation, leading to vital waits within the Queen’s Medical Centre Emergency Division (ED) and admissions to wards.
It added that points with the technical roll out of its Nervecentre EPR, which passed off final weekend, had “added to the flexibility to handle the present ranges of strain”.
The belief confirmed to Digital Well being Information on 3 November 2025 that it was nonetheless within the EPR go-live course of with its outpatient groups transferring onto the system.
There have been 24 ambulances ready outdoors ED and enormous numbers of individuals within the division when the incident was known as at 4pm on 4 November 2025.
Andrew Corridor, chief working officer at Nottingham College Hospitals, stated: “Our employees are working tirelessly to look after sufferers, however the strain on our companies is inflicting very lengthy waits and that is inflicting overcrowding in our ED.
“We all know how irritating this will probably be to folks ready within the division. Our employees are working as exhausting as they probably can to get to them as quickly as potential.”
The belief is asking members of the general public and sufferers to rigorously contemplate whether or not or not they should attend ED, solely attending in an emergency. Sufferers with deliberate appointments have been informed to proceed except informed in any other case.
“Sadly, a few of our colleagues have skilled abuse from folks ready to be handled and we ask that they’re handled with kindness and respect.
“The general public may also help us by solely attending ED in an emergency and punctiliously contemplating different choices, similar to calling NHS111, talking to a GP and visiting an area pharmacy,” Corridor added.
Nottingham College Hospitals first introduced that it had chosen Nervecentre as its most popular provider in February 2024, after a aggressive procurement course of on the Well being Methods Help Framework Settlement.
Paul Volkaerts, chief government at Nervecentre, stated: “Following a interval of deliberate downtime over the weekend emigrate companies to the brand new EPR, customers skilled gradual efficiency throughout the day on Monday and Tuesday.
“Mixed with a chronic interval of operational pressures the belief rightly determined to declare a essential incident.
“Nervecentre have been working intently with our companions at NUH to resolve the problems and guarantee affected person care is prioritised. System efficiency has been steady at anticipated ranges since 5pm Tuesday, and we’ll proceed to watch intently.”
In the meantime, Harrogate and District NHS Basis Belief will even go dwell with an EPR system from Nervecentre this month, as a part of a joint EPR programme with York and Scarborough Educating Hospitals NHS Basis Belief, which is able to start the go-live of its EPR in February 2026.
