Complaints towards landlords are at a file excessive, virtually doubling over the previous decade.
Freedom of Data responses from councils throughout the nation present the common variety of complaints made by non-public and social tenants per native authority rose to a file 1,200 in 2024 from 1,150 a yr earlier, and in comparison with lower than 700 ten years in the past.
The scenario is most pronounced in London, the place the variety of complaints about landlords and property businesses has risen 173% previously 5 years to 2,331 in 2024, in line with FOI information from the Higher London Authority.
“A small minority of houses within the non-public rented sector are managed by rogue landlords who usually are not caring for their properties, resulting in complaints from tenants,” stated Grainne Gilmore, head of analysis at Cluttons.
Some 28% of tenants in low-cost lodging made a criticism about their landlord in roughly the yr to June 2024, and solely a couple of third of these have been happy with the criticism’s dealing with, in line with the newest Nationwide Tenant Survey.
The Housing Ombudsman stated property circumstances made up roughly two thirds of complaints within the first quarter of 2025, whereas complaints dealing with and anti-social habits within the handmade up roughly 15% every.
The rise in complaints “underlines the age of some houses within the social rented and personal rented sectors,” with about half of these properties at the least 60 years previous, Gilmore added.
