Healthcare leaders face a essential mandate: ship seamless, patient-centered experiences whereas boosting effectivity and measurable outcomes. Lasting transformation occurs when technique, knowledge, know-how, and expertise converge—and Rochester Regional Well being’s current recognition proves what’s doable.
We’re proud to share that our work with Rochester Regional Well being earned two 2025 eHealthcare Management Awards and the Sitecore Digital Affect Award for Enterprise Affect, underscoring the ability of strategic digital investments in healthcare.
Why This Issues for Healthcare Leaders
Sufferers count on frictionless entry to care, personalised experiences, and real-time engagement. Our current Entry to Care analysis outlines how these priorities drive aggressive benefit for healthcare organizations. Greater than 50% of respondents who encountered friction when scheduling an appointment took their care elsewhere. That’s not simply misplaced income—it’s misplaced continuity, misplaced knowledge, and misplaced belief. To ship on shoppers’ expectations, leaders want a unified digital technique that connects techniques, streamlines workflows, and provides shoppers easy, dependable methods to search out and schedule care.
Rochester Regional Well being and Perficient embraced this problem, consolidating dozens of disparate web sites into one seamless expertise and implementing a mobile-first design that mirrors the simplicity of contemporary commerce. The outcomes converse volumes.
Enterprise Affect
Sitecore Digital Affect Award: Enterprise Affect | Acknowledged for eradicating friction and specializing in expertise, this award demonstrates how digital transformation accelerates development and improves care entry. Sitecore shares, “The Enterprise Affect winners remind us that digital transformation solely issues when it delivers actual outcomes for folks and the enterprise. Rochester Regional Well being and Perficient turned 24 disconnected web sites into one seamless expertise, serving to sufferers get to the care they want sooner.… These tales present what occurs when nice manufacturers take away friction, give attention to expertise, and develop due to it.” | Study extra about this award
Greatest Cellular Expertise
eHealthcare Management Award, Gold, Healthcare System | A mobile-first redesign delivers intuitive navigation, regional personalization, and real-time appointment scheduling, boosting accessibility, engagement, and conversions. This award acknowledges the very best examples of healthcare cell expertise, whether or not by way of put in app or cell web site by way of a browser. Judges evaluated usability, design, branding, high quality of content material, readability of objective and client scores. | Study extra about this award
Greatest Use of Synthetic Intelligence in Healthcare Advertising
eHealthcare Management Award, Distinction, Healthcare System | Rochester Regional’s new web site affords sensible search, dynamic filters, and real-time reserving making it simple for sufferers and their caregivers to find and schedule care that greatest helps affected person wants. It drove a 26% increase in appointment scheduling and $113K+ month-to-month saving in name heart prices. This class awarded the profitable software of AI and Machine Studying (ML) to attain advertising targets, together with buyer acquisition and retention, on-line content material personalization, digital expertise, understanding consumer intent, doctor search, name heart optimization, and extra. | Study extra about this award
What This Indicators for 2026
The subsequent section of digital priorities will give attention to scalable personalization, AI-driven operational effectivity, and linked ecosystems that reach past the hospital partitions. Leaders are investing in platforms that combine scientific, monetary, and client knowledge to ship proactive care and predictive insights. Digital-first fashions, clever scheduling, and automation will develop into commonplace. Organizations that construct versatile, cloud-based architectures now and leverage AI for personalization and useful resource optimization place themselves to enhance entry, scale back prices, and strengthen affected person loyalty in a aggressive market.
Discover the full case research to see how Rochester Regional Well being partnered with Perficient to make this imaginative and prescient a actuality.
Reimagine Entry to Care with Confidence
These awards validate the influence of our method and reinforce the urgency of digital innovation as a strategic crucial for healthcare leaders.
Extra importantly, it displays what we’re listening to throughout the trade: the necessity to prioritize consumer-centric transformation is accelerating. Leaders are searching for options that enhance entry, personalize engagement, and ship measurable outcomes for each sufferers and the enterprise.
From perception to influence, our healthcare experience equips leaders to modernize, personalize, and scale care. We drive resilient, AI-powered transformation to form the experiences and engagement of well being care shoppers, streamline operations, and enhance the associated fee, high quality, and fairness of care.
- Enterprise Transformation: Activate technique for transformative outcomes and well being experiences.
- Modernization: Maximize know-how to drive well being innovation, effectivity, and interoperability.
- Knowledge + Analytics: Energy enterprise agility and speed up healthcare insights.
- Client Expertise: Join, ease, and elevate impactful well being journeys.
We’re trusted by main know-how companions, talked about by analysts, and Fashionable Healthcare constantly ranks us as one of many largest healthcare consulting companies.
Uncover why we’ve been trusted by the 10 largest well being techniques and the 10 largest well being insurers within the U.S. Discover our healthcare experience and contact us to study extra.
