Wipro Restricted, a number one AI-powered expertise companies and consulting firm, has secured a multi-year engagement with Odido Netherlands B.V. to rework the Dutch telecom operator’s IT panorama and improve buyer expertise throughout its enterprise and shopper segments.
The settlement focuses on a full-scale modernization of Odido’s digital and enterprise expertise methods, pushed by AI and deep consulting experience. The aim is to enhance buyer engagement, enhance productiveness, and streamline operations to scale back prices.
Innovation funded by productiveness good points
A key spotlight of this multi-pear contract is using a self-funded mannequin. Underneath this construction, productivity-driven financial savings generated by the modernization efforts will likely be reinvested to repeatedly fund new digital initiatives. This strategy ensures that innovation stays each sustainable and scalable for Odido.
The transformation will likely be powered by Wipro’s WEGA and WINGS AI supply platforms, that are a part of the broader Wipro Intelligence™ suite. These platforms allow Odido to simplify its IT structure, drive automation, and construct a dynamic ecosystem of agent-driven companies. These companies are designed to enhance service reliability, IT operations, and incident decision charges.
Wipro may also introduce a conversational AI chat resolution to reinforce responsiveness and resilience, delivering contextualized, multilingual, and conversational self-service capabilities throughout Odido’s expertise ecosystem.
Design-led strategy for buyer expertise
The engagement locations a robust emphasis on user-centric design, integrating Wipro’s experience-led studio mannequin, powered by Designit. By carefully linking design, growth, and engineering groups, the partnership goals to seize consumer and enterprise wants early, seamlessly translating them into options, and delivering with velocity and excellence.
Robert Purdy, chief IT officer at Odido Netherlands, commented that the collaboration helps the corporate’s ambition to make expertise extra human. “This is applicable not solely to our community companies and product improvements, but in addition to our processes, operations, and IT infrastructure,” Purdy mentioned. “Our collaboration with Wipro helps this ambition and allows us to take the client expertise to a subsequent stage.”
This strategic deal builds on Wipro’s current relationship with Odido and reinforces the worldwide pattern of telecom carriers embracing AI-led IT renewal to help superior companies and obtain operational effectivity.
