When Ng Tian Chong first started utilizing Microsoft 365 Copilot a few 12 months in the past, his response ranged from curiosity and skepticism to cautious optimism and pleasure.
“It was a blended bag. That’s how I began,” stated the CEO of Singtel Singapore, which drives Singtel Group’s telecommunications enterprise in Singapore and helps its world community in Asia and Europe.
Ng joined Singtel as CEO in June 2023 to supervise the merger of Singtel Singapore’s client and enterprise companies. Since then, he’s been driving efficiencies from that restructuring and constructing a tradition that’s agile, resilient, and prepared for the long run throughout a group of about 5,000 folks.
Initially, Ng used Copilot as a search engine. As he explored its capabilities, he discovered he may save time by asking it to summarize emails and the day’s information.
Now he’s progressed to treating Copilot, and its agent Researcher, as a “sparring accomplice for ideas,” and makes use of it in a extra built-in manner throughout the Microsoft suite of workplace instruments.
“It began as a productiveness instrument however it’s evolving into an enabler for me to do extra strategic issues,” he stated.
His most memorable interplay with the generative AI assistant occurred when he was deep in strategic planning season and was engaged on a refreshed imaginative and prescient assertion.
He fed Copilot with information on the telco atmosphere and requested it to provide you with strategic themes price contemplating.
Its response left a deep impression.
“My Copilot gave me a number of good issues to consider. It rapidly obtained me into an area the place I may unlock extra insights about that subject,” he stated.
Ng credit his “AI companion” with serving to him turn out to be a extra assured, efficient chief. Notably within the present enterprise atmosphere the place a number of occasions can create complicated, unpredictable challenges that decision for fast responses.
He says Copilot acts as a power multiplier – serving to him minimize via info sooner, anticipate potential points earlier than they floor and reply with larger confidence.
