The most recent newest three-episode run of No Extra Waffle, hosted by me, shines a vivid (and generally uncomfortable) gentle on the elements of property company most shoppers by no means see, and lots of brokers quietly wrestle with. Joined by business stalwart Matt Baldock, the collection tackles the problems dragging the sector down, and the sensible modifications that would remodel how folks purchase and promote properties.
Throughout the trilogy, Baldock is candid about the actual issues: transactions that take far too lengthy, overvaluing pushed by lengthy sole company contracts, inconsistent coaching requirements, and a conveyancing course of that forces patrons and sellers to function with information that’s months old-fashioned. He argues that property company’s greatest failing is easy, too typically, the system serves itself quite than the patron.
The conversations cowl every little thing from empathy and honesty in company, to why greater than 40% of agreed gross sales by no means full, to the rise of self-employed brokers and the rising divide between what the general public thinks brokers do and what high-performing operators really ship.
For brokers, the trilogy is a refreshingly sincere take a look at the requirements the occupation ought to be holding itself to. For anybody in management, it’s a reminder that tradition, communication, and transparency stay the actual engines of efficiency and public belief.
All three episodes are actually dwell, and so they’re important viewing for anybody who cares about the place the business is heading subsequent.
Ben Madden is founding father of Digital Sparks and chair of Nice & Nation NAC.
