Easy methods to streamline your planning and measurement of built-in digital advertising and marketing utilizing RACE
Good Insights created RACE as a sensible device to assist entrepreneurs and enterprise homeowners plan, handle, and optimize their digital advertising and marketing utilizing a extra strategic, structured, and data-driven strategy.
Our RACE Progress System for bettering advertising and marketing effectiveness has two components which we’ll introduce on this article by two completely different visuals:
1. The RACE Planning Framework: defines the important actions and measures companies must grasp to outlive and thrive in at the moment’s advertising and marketing world.
2. The RACE OSA enchancment course of: defines the three steps wanted to construct and implement your progress plan – both in your total advertising and marketing plan or for a person channel, comparable to natural search, social media or electronic mail advertising and marketing.
Use our free, planning template obtain to get began with utilizing RACE to develop your corporation. These will enable you to create a 90-day prioritized plan to enhance your outcomes from digital advertising and marketing. We suggest 25+ key advertising and marketing actions throughout RACE which are important for companies to compete by bettering their digital advertising and marketing maturity.
Why use RACE?
We created RACE as a easy framework to assist small and huge companies alike take the most effective benefit of the implausible low-cost alternatives out there from digital advertising and marketing.
In our analysis, we’ve got discovered that, shockingly, many companies do not have a digital advertising and marketing technique. When making a digital advertising and marketing technique, understanding find out how to construction it and the place to begin is usually the most important problem!
There are such a lot of instruments and techniques out there that it is troublesome to know the place to begin. RACE offers a construction that will help you evaluation and prioritize when there are such a lot of choices, however some choices work higher than others.
Listed below are six explanation why we suggest fashionable entrepreneurs use RACE and why it has been broadly adopted world wide – Good Insights have prospects in over 100 nations who take the smart move to make use of our toolkits and sources as a result of:
- 1. RACE is sensible and action-oriented: It focuses on techniques you may implement in your digital advertising and marketing communications channels and in your web site.
- 2. RACE is customer-centred: It follows the established buyer lifecycle of relationship constructing or advertising and marketing funnel from creating consciousness; producing leads from new prospects; changing prospects to sale (on-line or offline) and inspiring loyalty, repeat gross sales and advocacy.
- 3. RACE integrates all fashionable advertising and marketing actions: RACE covers all the numerous paid, owned and earned inbound advertising and marketing actions out there from digital advertising and marketing. It covers always-on digital advertising and marketing actions throughout the shopper lifecycle that are typically uncared for in favor of the still-important campaign-based actions for launching new merchandise and promotions. Plus, it additionally integrates conventional offline advertising and marketing actions.
- 4. RACE is multi-channel: Many companies nonetheless depend on offline touchpoints to amass and retain prospects, you will note these are constructed into RACE, notably as a part of the ‘Convert’ stage the place offline interplay is commonly wanted to make a sale.
- 5. RACE is industrial, based mostly on a data-driven efficiency enchancment course of: It encourages a data-driven advertising and marketing strategy that defines KPIs that digital entrepreneurs ought to embrace at every stage for setting targets, reviewing outcomes utilizing analytics and abstract dashboards and steady optimization. We supply an interactive month-to-month reporting dashboard based mostly on the RACE Framework utilizing the Google Analytics API to quickly create month-to-month experiences utilizing Google Information Studio.
- 6. RACE defines normal working procedures or SOPs: Past the top-level view of RACE launched right here, the RACE Progress system gives a construction referencing over 200 detailed Phrase, Excel and Powerpoint templates and Fast Wins that are checklists you may comply with and amend to outline the method you utilize to you enhance your advertising and marketing ROI for various always-on actions. For extra particulars on our RACE SOPs see my article : Easy methods to use Normal Working Procedures (SOPs) for advertising and marketing
Half 1. The RACE Planning framework
Our well-liked infographic summarizes the 5 steps of the RACE Advertising and marketing Planning Framework which is a basic advertising and marketing funnel aimed toward bettering advertising and marketing effectiveness.

The Good Insights strategy to bettering digital advertising and marketing maturity is data-driven, so the infographic recommends a number of the key measures that must be used to set targets and enhance efficiency at every stage.
Our free planning template recommends what to evaluation to enhance outcomes from advertising and marketing in additional element.
Why and when was RACE developed?
The co-founder of Good Insights, Dr. Dave Chaffey, created the RACE framework in 2010, after we launched Good Insights, since we discovered that many companies do not have a well-formed digital advertising and marketing technique and implementation plan. Our analysis reveals that is nonetheless usually the case.
The goal of the RACE framework is to focus on which digital advertising and marketing actions you could give attention to to enhance outcomes from digital advertising and marketing. You may be taught extra about 16 key digital advertising and marketing methods in our put up explaining What’s digital advertising and marketing.
Which kinds of companies can RACE be used for?
We designed RACE in order that it may be custom-made and utilized to all sizes and kinds of B2B and B2C companies from small companies and startups to bigger organizations engaged on digital transformation. Our prospects apply the RACE Framework to their advertising and marketing planning and methods in all sizes of companies throughout many alternative sectors. RACE is rising in recognition at the moment as a consequence of its sensible nature and adaptability in supporting quite a lot of enterprise goals and targets.
The toolkits and sources have been developed, and are repeatedly up to date, from digital advertising and marketing consulting and coaching initiatives led by Dave for giant worldwide manufacturers together with 3M, BP, Barclaycard, Dell, HSBC, Mercedes-Benz, Microsoft, M&G Funding, O2, Royal Canin (Mars Group) and plenty of smaller retail companies and startups like Arco, Confused.com and Euroffice.
What does the RACE Framework stand for?
The RACE mnemonic summarizes the important thing on-line and multichannel advertising and marketing actions that should be managed as a part of digital advertising and marketing. RACE covers the complete buyer lifecycle or advertising and marketing funnel from:
(Plan) > Attain > Act > Convert > Have interaction
There’s an preliminary, very important section of PLAN, which entails creating the general digital advertising and marketing technique or transformation plan, and KPI choice for goal setting and efficiency evaluation. The planning section will be sure that your digital communications are aligned with your corporation and advertising and marketing technique.
Generally members name the framework, PRACE, however we want RACE Planning for simplicity…
Now we have outlined 4 steps of engagement throughout the shopper lifecycle, since in on-line advertising and marketing there’s a main problem in gaining interplay, participation with prospects and creating these all-important Leads after the preliminary buyer touchpoint.
These interactions, lined within the Act step can happen over a number of channels and touchpoints comparable to net, cellular, social media and electronic mail contacts, so these leads want separate administration from ultimate conversion to on-line or offline sale by methods like retargeting and assisted promoting.
The RACE Framework consists of those 4 steps or on-line advertising and marketing actions designed to assist manufacturers interact their prospects all through the shopper lifecycle.
- 1. REACH. Attain entails rising web site visits and constructing consciousness of a model, its merchandise, and companies on different web sites and in offline media with a purpose to construct site visitors by driving visits to completely different net presences like your fundamental website, microsites or social media pages. It entails maximizing attain over time to create a number of interactions utilizing completely different paid, owned and earned media touchpoints.
- 2 ACT. Act is brief for Work together. It is a separate stage since encouraging interactions on web sites and in social media to generate leads is an enormous problem for on-line entrepreneurs. It is about persuading website guests or prospects take the subsequent step, the subsequent Motion on their journey after they initially attain your website or social community presence. For a lot of kinds of companies, particularly, Enterprise-to-Enterprise, this implies producing leads, however it could imply discovering out extra about an organization or its merchandise, looking to discover a product or studying a weblog put up. It is best to outline these actions as top-level objectives of the funnel in analytics. Google Analytics Objectives can embrace “Considered product”, “Added to Basket”, “Registered as a member” or “Signed up for an enewsletter. Act can be about encouraging participation. This may be sharing of content material through social media or buyer critiques. The particular objectives and dashboards should be outlined for every enterprise.
- 3. CONVERT. That is conversion to sale – both on-line or offline. It entails getting your viewers to take that very important subsequent step which turns them into paying prospects whether or not the fee is taken by on-line Ecommerce transactions or offline channels.
- 4. ENGAGE. That is long-term engagement that’s, growing a long-term relationship with first-time patrons to construct buyer loyalty as repeat purchases utilizing buyer communications in your website, social presence, electronic mail and direct interactions to spice up buyer lifetime worth. It may be measured by repeat actions comparable to repeat sale and sharing content material by social media. We additionally must measure the share of lively prospects (or electronic mail subscribers) and buyer satisfaction and suggestion utilizing different methods.
Construction your advertising and marketing plan round a funnel confirmed to spice up efficiency. Get prompt entry to our free digital advertising and marketing plan template to hone your expertise and drive the outcomes you want.
Half 2. The RACE OSA enchancment course of:
To make the RACE planning framework actionable, OSA offers a easy course of to create your total technique and enhance the outcomes of particular person channels comparable to search, social media and electronic mail advertising and marketing.
OSA stands for Alternative > Technique > Motion
The RACE OSA progress course of is designed to assist our members enhance their outcomes from advertising and marketing, custom-made to their wants based mostly on the dimensions and sort of enterprise, their private expertise and desires.
So you can also make an prompt impression, we suggest you begin by making a 90-day prioritized plan after which create a longer-term annual plan and roadmap.
OSA has three easy components which combine with our planning templates, studying paths and different instruments:

In your first 90-days with Good Insights, our system will rapidly enable you to determine the place you could prioritize to attain your corporation and private wants through the use of our toolkits and sources to create your motion plan.
What are the important thing actions in every a part of OSA?
You may apply OSA to completely different advertising and marketing actions from making a progress plan for the subsequent 3 months, creating an annual plan or bettering your advertising and marketing marketing campaign course of. It additionally works properly for driving outcomes from particular person channels like the web site, natural or paid search, social media or electronic mail advertising and marketing. You can too apply it to your private studying and expertise improvement.
Alternative
- Audit efficiency
- Overview market
- Key points abstract
- Set targets
Technique:
- Overview advertising and marketing and digital technique choices
- Assess funds / enterprise case
- Prioritize and choose strategic initiatives
Motion:
- Plan 90-day actions
- Implement plans
- Overview outcomes
Get knowledgeable steering to form your technique
Our RACE Progress System offers you the whole lot you could plan, handle, and optimize your advertising and marketing technique. Study extra about this, and see the toolkits and sources out there right here.
Credit
I additionally prefer to credit score the REAN (Attain > Have interaction > Activate > Nurture) framework for net analysts which influenced my considering again in 2010. It was initially developed by Xavier Blanc and popularised by Steve Jackson in his ebook Cult of Analytics of which I used to be an enormous fan.
We devised RACE since we needed to develop our personal strategy for bettering digital communications and we really feel Step 2 is extra about preliminary interactions with a model and in step 4, buyer engagement is a longer-term course of for growing buyer loyalty.
By means of 25+ years of advising entrepreneurs by Good Insights, my books, consulting and coaching I’ve discovered that busy individuals appear to love frameworks and mnemonics to construction their actions. And at last, it is why we’re referred to as SMART Insights – we consider the most effective entrepreneurs compete and win by a data-driven or insight-driven strategy to advertising and marketing.
