Asia Insurance coverage, one of many main normal insurers in Hong Kong and Macau, went reside with CoverGo‘s end-to-end medical insurance platform to energy a totally digital journey for its clients, distribution companions, and inside groups. The rollout marks a significant step within the insurer’s digital transformation, streamlining each a part of the shopper journey from quoting to claims processing.
The brand new platform is designed to create a seamless, digital-first expertise throughout all the insurance coverage worth chain.
A completely digital end-to-end expertise
With the implementation of CoverGo’s API-driven platform, companion insurance coverage brokers can now gather buyer information seamlessly through the gross sales course of. The Asia Insurance coverage group is ready to handle purposes extra effectively through an admin portal, whereas policyholders profit from a digital-first expertise by a devoted member portal. This portal permits them to submit and observe well being claims on-line with larger ease and transparency.
The platform additionally permits Asia Insurance coverage to launch customised well being merchandise at a quicker pace, scale its digital distribution, and cut back operational prices by automation.
A milestone in digital transformation
“Digital transformation is a key precedence for Asia Insurance coverage, and our collaboration with CoverGo is a significant milestone in that journey,” mentioned Winnie Wong, chief government officer of Asia Insurance coverage. “The platform permits us to be extra agile in product supply, extra environment friendly operationally, and most significantly, extra aware of the evolving wants of our clients and distributors.”
Tomas Holub, chief government officer of CoverGo, added: “We’re proud to companion with Asia Insurance coverage to ship a really end-to-end digital expertise for medical insurance. By leveraging our next-gen platform, Asia Insurance coverage is ready to launch merchandise quicker, streamline operations, and supply a seamless person expertise to clients and intermediaries alike.”
The launch additional reinforces CoverGo’s place as a platform for well being insurers globally that wish to modernise their legacy methods and ship differentiated digital experiences at scale. CoverGo’s shopper roster contains main insurance coverage corporations resembling AXA, Bupa, and MSIG.
