What You Ought to Know:
– Collectly, the AI-powered platform reshaping affected person billing and income cycle administration (RCM), at the moment introduced the launch of Billie—a breakthrough AI agent for affected person billing and RCM. Billie is out there to sufferers 24/7 throughout chat, electronic mail, textual content, and voice, offering real-time solutions to complicated medical billing questions and easy, one-click fee choices.
– The launch comes at a crucial time when sufferers are sometimes overwhelmed by complicated medical payments and suppliers face mounting administrative challenges, staffing shortages, and a tighter payer panorama.
Fixing the “Kitchen Counter” Downside
Too usually, sufferers obtain a medical invoice, are confused by the fees, and haven’t any instant strategy to get solutions, particularly after enterprise hours. In keeping with a 2024 report by The Commonwealth Fund, 45% of insured adults have obtained a medical invoice for one thing they believed ought to have been lined. After they attempt to name with questions, they’re usually met with voicemail.
Billie is designed to get rid of this frustration by offering on the spot, round the clock help, serving to sufferers perceive their payments and pay them in only a few clicks—no logins, no maintain instances, no confusion. Powered by real-time knowledge from EHRs, insurance coverage techniques, and Collectly’s AI RCM platform, Billie understands every affected person’s distinctive monetary scenario—from go to particulars and protection standing to excellent balances. It engages sufferers throughout a number of channels to reply questions, clarify payments, and take motion, corresponding to sending statements or establishing fee plans, all with out the necessity for workers intervention.
Enhancements in Affected person Satisfaction
The impression of Billie is already being seen by early adopters, who’ve reported dramatic enhancements in each affected person satisfaction and their very own operational effectivity. Outcomes from suppliers utilizing Billie embody:
- Zero missed calls from sufferers.
- 85% of affected person billing inquiries resolved immediately with out workers intervention.
- As much as a 32% enhance in money movement by decreasing delays and billing confusion.
- A 20–30% decrease price to gather affected person accountability.
Motion Pressing Care, one of many early adopters of Billie, has already seen a measurable impression. “Implementing Billie AI as our affected person help agent has been a game-changer,” stated L. Nelson, Director of Enterprise Analytics at Motion Pressing Care. “With ongoing staffing challenges, having Billie obtainable 24/7, even via voice, has introduced stability to our group and ensured sufferers nonetheless get the assistance they want with their billing questions, immediately.”
