Digital self-management platform getUBetter has been embedded into the NHS 111 pathway in South East London.
The combination went reside in Lambeth, Southwark and Bexley in October 2025, permitting sufferers who contact NHS 111 with decrease again ache to entry evidence-based self-management help.
It’s hoped to enhance affected person expertise, cut back pointless referrals and ease the rising strain on pressing and emergency care providers throughout the NHS 111 pathway.
Claire Goodey, commissioning supervisor (111/999) at NHS South East London, mentioned: “Decrease again ache is without doubt one of the commonest causes individuals contact our 111 service.
“By integrating getUBetter instantly into the 111 pathway, we will information sufferers to the correct care on the proper time.
“This strategy empowers self-management, units reasonable restoration expectations, and improves effectivity throughout the system.”
Sufferers are provided the getUBetter app at three totally different factors inside the 111 service: on the on-line self-assessment stage after finishing a web-based 111 evaluation type; on the over-the-phone triage stage; or following AI-powered pure language processing.
“We’re significantly enthusiastic about using pure language processing, which might determine callers with again ache and provide them rapid entry to acceptable digital self-care.
“This not solely improves affected person expertise and outcomes but additionally helps cut back strain and prices throughout our pressing care providers,” Goodey added.
The initiative has been achieved via system-wide collaboration throughout South London, supported by the Well being Innovation Community and the pathway will probably be expanded to incorporate a wider vary of musculoskeletal circumstances over the approaching months.
Dr Carey McClellan, chief govt and founding father of getUBetter, mentioned: “It is a main step ahead for pressing care.
“To be embedded into the NHS 111 pathway on this means is a big achievement.
“It exhibits what’s potential when well being programs, innovators, and clinicians work collectively. We’re proud to help the NHS workforce and to assist sufferers handle their circumstances safely at residence.”
The getUBetter platform has additionally been out there at Frimley Well being NHS Basis Belief since February 2023.
