One Halifax buyer stated that they had an issue making a cost
Halifax has provided steerage for purchasers having difficulties with their cell banking app. Two prospects reported points with the app in current days.
One particular person complained on Saturday night (July 19) about issues accessing the service. They enquired by way of social media: “Is your app down? I simply tried to make a purchase order and it declined however the app is not working for me to see my steadiness?”
Halifax replied with an apology for the inconvenience, although the financial institution stated there have been no stories of widespread issues with the app. The financial institution additionally supplied the shopper with a number of troubleshooting steps they might attempt to resolve the issue.
The financial institution stated: “Please replace and restart app/system. Disable VPNs, information/energy saving apps/settings and check out once more. If no luck, attempt to signal into our web site as a workaround and to ensure your profile is working there.”
The app has many capabilities, permitting prospects to course of funds, switch funds between accounts. You too can use the app to arrange standing orders or to cancel direct debits.
Account holders may change their private info together with their tackle or phone quantity. A separate buyer additionally stated that they had points with the app in current days. Writing on social media on July 17, they stated: “Something incorrect with the app? It is simply hanging for me, I can not get any additional than my screenshot.”
They posted an image exhibiting the app’s loading web page displaying ‘authenticating’ on the backside of the display. The person went on to say they weren’t even signed into the app, however had merely launched it, at which level it froze.
Halifax responded to the shopper’s question to ask if they might entry on-line banking via their desktop browser. The shopper confirmed they did have desktop entry however they wanted entry to the app to be used on the go.
Halifax proposed a possible answer: “Are you able to shut the app, then drive cease it from operating within the background, and restart your cellphone?” The later buyer reported that the app was functioning once more, although they did not say if that they had tried the tactic instructed by Halifax.
