It begins with one thing easy: a printout that’s by no means picked up. It might be a affected person document, a discharge abstract, or a remedy plan. In a healthcare setting, the place affected person knowledge privateness is paramount, an unattended piece of paper on a paper tray may change into a major safety danger.
And but, as hospitals and clinics endure digital transformation, print remains to be an unlucky blind spot in lots of organizations’ safety and compliance methods. Within the face of tightening rules, evolving care fashions, and an increase in distant work, there has by no means been a better have to construct auditability and management into on a regular basis workflows – all whereas preserving affected person care transferring.
The hidden dangers of print
The obvious danger in terms of print is knowledge breaches. Whereas this may conjure up pictures of exterior hackers, essentially the most sensible forms of knowledge breaches are typically inadvertent and inner. IT groups can implement firewalls and entry controls in opposition to exterior brokers, however printed pages left unattended, misdirected print jobs, and lack of consumer authentication on the printer are all widespread weak factors that may put affected person belief and security on the road. And as compliance necessities develop more and more difficult beneath frameworks like HIPAA and GDPR, small dangers can result in reputational and financial liabilities.
One other concern is workflow friction and fragmentation. The pandemic accelerated the decentralization of healthcare, the rise of cellular workforces, and the adoption of cloud-first options – all of which have added complexity to hospital IT infrastructure. It’s not unusual to see giant healthcare organizations grappling with competing priorities from totally different departments, a number of digital well being document (EHR) techniques, and legacy print options that may’t sustain with the calls for of a busy office.
Even when they’re conscious that enhancements have to be made, it’s extremely tough to implement fixes with out downtime that disrupts affected person care — successfully they’re constructing the automobile whereas they’re driving it. As an infinite healthcare group, you’ll be able to’t simply pull all the pieces aside and begin from scratch.
What optimized print infrastructure seems like
So as an alternative of making an attempt to utterly reimagine printing, I see the push to modernize healthcare techniques opening a window for addressing print infrastructure. Even when print isn’t the motive force of main infrastructure initiatives, it’s virtually all the time concerned. Each time a corporation adjusts a system, performs with workflows, does an integration, there’s a possibility to ask how they’ll enhance print on this piece of the puzzle.
For instance, we’re at the moment working with a outstanding tutorial medical heart within the US, who’s shifting their infrastructure to personal cloud. Whereas print wasn’t the main target, it turned important to consumer authentication and an unbroken audit path. In one other giant healthcare firm switching to Chrome OS, they discovered that their current print vendor didn’t help fundamental workflow wants.
However what would a really compliant print infrastructure embody? Whereas the main target is all the time on prioritizing care, you continue to have to inch your tech stack ahead with effectivity, safety, and redundancy as core pillars. Authentication is a extremely necessary a part of this, guaranteeing print jobs can solely be launched by the licensed consumer. It ought to be baked into each step: there are software program and {hardware} layers that require customers to authenticate earlier than accessing any utility.
However the important thing ingredient is auditability; monitoring who printed what, the place, and when. It’s the one low-effort, high-impact change that may make an enormous distinction in terms of enhancing compliance. With detailed audit trails, IT groups can spot points, hint knowledge flows, and deal with dangers — making compliance not simply simpler, however smarter.
Getting compliance and clinicians on the identical web page
In the end, any know-how in a healthcare setting is there to assist frontline employees do their job – prioritizing clinicians’ workflows, not including friction. After all, the fact is that organizations should additionally meet compliance necessities to ensure their sufferers are protected, so it’s about getting the stability proper.
To this finish, I like to recommend focusing first on usability: delivering a constant printing expertise, no matter which endpoint the consumer is uncovered to. The opposite non-negotiable is interoperability, guaranteeing print administration software program integrates with different techniques. Clinicians can nonetheless use their regular functions to supply care, whereas a print administration resolution is working laborious behind the scenes to allow that with out impacting the consumer’s expertise.
Take a workstation on wheels, for instance. It’s one thing you are taking without any consideration while you go right into a hospital. However the complexity behind offering that mobility is immense; it includes enabling consumer switching whereas guaranteeing correct and exact entry management, authentication, monitoring and auditing. And this all has to occur seamlessly so the consumer doesn’t even discover; it’s not holding up their workflow whereas they’re signing out and in of varied functions.
So, after we design our options, we’re wanting on the world that clinicians work in and the actual duties they’re making an attempt to carry out. We don’t need to get in the best way of that; what we’re doing is constructing software program that can reside and breathe with them. Good software program doesn’t interrupt the workflow – it helps it.
Print because the widespread denominator
Print might not be essentially the most thrilling a part of a healthcare tech stack. However as a result of it’s a commonality throughout all departments – everybody must print one thing at some stage – print administration really turns into a method to coordinate the larger image. Understanding that print is the tip level to your workflow means you’ll be able to construct backwards, utilizing print as a lens to guage safety and compliance throughout your total group.
The auditability that print administration techniques present is crucial to assembly compliance and regulatory necessities. Put merely, for those who’re at the hours of darkness, you’ll be able to’t hint what’s occurred alongside the chain. With a transparent audit path, you can begin setting up insurance policies and techniques to drive the continual enchancment of your total ecosystem, but it surely begins and ends with print.
About Matt Buttrey
Mat spends a lot of his working hours listening to healthcare companions and prospects all over the world. This strategy is pushed by his pursuit of technical excellence in print administration software program for the healthcare trade. Mat arrange PaperCut Software program’s devoted healthcare staff in 2019 and continues to champion the innovation round printing, scanning, and faxing inside the healthcare world.
