Dan says he was taken off the aircraft and dumped outdoors the airport – earlier than being allowed on a flight the following day
A person claims he was left stranded on vacation after he was refused boarding on his return flight due an allergic response. Dan Bowes had no recognized allergic reactions when boarding the outbound flight to Dalaman, Turkey.
However he rapidly skilled a “extreme” allergic response, together with his throat swelling, respiration difficulties and itchy, puffy eyes on the aircraft and says the cabin crew have been “incredible”, appearing swiftly to get the 32-year-old the care he wanted.
On the best way dwelling, nonetheless, he claims to have been refused boarding by the identical airline, Jet2. Dan, from Consett, County Durham was instructed he wanted a type signed earlier than he might journey. He stated: “I immediately panicked. I remodeled 18 calls to Jet2’s emergency line, following totally different and conflicting recommendation every time. I rushed to the native hospital, had the shape accomplished and it was despatched to the airline that afternoon.
“On the airport, employees accepted the paperwork, checked me in and took pictures of the shape. However simply 5 minutes earlier than boarding, I obtained a name saying the shape had been rejected.”
Dan claims the paperwork, a medical info type (MEDIF), was refused because the physician had missed his title on the second web page and wrote ‘N/A’ in medical historical past. He was escorted out of Dalaman Airport on 17 July 2025 and his baggage was eliminated.
He stated: “I used to be dumped outdoors the airport principal entrance at midnight with no assist, no lodge and no steerage. I used to be later instructed I might’ve flown with one other airline with out the shape, regardless of being instructed all day it was necessary throughout all carriers. By that time, although, each flight to the UK had gone.”
Dan, and his pal Clair Maskery, 33, have been left having to fork out £400 for emergency lodging, meals and transport again to Marmaris. Fortunately, the following day, they have been allowed dwelling on the final Jet2 flight that night time after resending a brand new MEDIF type by means of.
Dan stated: “After we arrived, a letter was left underneath my lodge room door asking me to fulfill a Jet2 rep. She handed me a MEDIF type and stated I wanted to see the lodge physician, in addition to get hold of a Match to Fly certificates.
“I instantly went to the physician, although he stated I had a throat an infection. I used to be issued the Match to Fly, although I used to be instructed the MEDIF type wasn’t required. I returned to the rep, handed her my certificates and he or she reassured me that might be sufficient.
“So, naturally, I assumed I used to be cleared to journey. However when testing of the lodge, she instructed me I couldn’t fly.”
He filed a proper grievance and later obtained their inside information. Dan claims there have been a number of errors. He additionally alleges that the airline hasn’t but supplied a full checklist of onboard meals and substances regardless of repeated requests since his docs want this info to find out his allergy – which might be life-threatening.
Dan added: “I did every little thing Jet2’s personal rep and physician suggested. I adopted each instruction I used to be given, double-checked twice and was instructed every little thing was high quality. Their failure to speak correctly and course of info appropriately led to me being stranded overseas, financially out of pocket and mentally exhausted.
“This isn’t about me refusing paperwork, it’s about an organization failing in its obligation of care, giving contradictory info and abandoning paying prospects abroad.”
A spokesperson for Jet2 stated: “Because of Mr Bowes falling ailing on his outbound flight, our staff adopted normal process and suggested him that he would want a Medical Info Type (MEDIF) to be accomplished by a physician for his return flight dwelling.
“As the shape was not accomplished, Mr Bowes was regrettably knowledgeable that he wouldn’t be capable of journey on his inbound flight. The well being and security of our prospects will at all times be our primary precedence.
“Following receipt of Mr Bowes’ accomplished type, we’re happy to verify he was in a position to journey with us the next day.”
