NHS 111 Wales has launched an AI-powered digital assistant to assist web site customers get correct well being recommendation extra rapidly.
The assistant, in-built partnership with Robotics AI and DRUID AI, scans the web site for data and recommendation primarily based on prompts from the affected person.
Jonny Sammut, director of digital providers on the Welsh Ambulance Providers College NHS Belief (WAST), which hosts the NHS 111 Wales service, stated: “111 prides itself on offering healthcare recommendation you’ll be able to belief, which is why bettering our digital provide is a chunk of labor which by no means stops.
“We additionally recognise that there’s an unlimited quantity of knowledge on the 111 web site which may be tough to navigate, particularly once you’re feeling unwell.
“The digital assistant helps you discover solutions by scanning the web site for you, whether or not that’s a few rash, sting, fever, toothache – or no matter it’s that’s making you’re feeling poorly.
“This real-time entry to well being recommendation not solely affords a extra user-friendly expertise but in addition permits individuals to make extra knowledgeable selections about their well being.
“Key to its success is suggestions from the general public, so we’d encourage anybody who makes use of the digital assistant to spare us a second on the finish of the interplay to inform us what they thought.”
The digital assistant, which is offered in a number of languages, is a part of a broader programme of labor to enhance the NHS 111 Wales web site.
Raj Sharma, vice chairman of gross sales UKI at DRUID AI, stated: “At DRUID AI, we’re proud to collaborate with the Welsh Ambulance Service and Robotics AI to revolutionise affected person interactions with the NHS 111 Wales service.
“Our AI-driven agent is designed to raise affected person expertise, guaranteeing that people obtain real-time well being data in a seamless, intuitive method.
“This AI-powered answer not solely improves the affected person expertise by delivering well timed and personalised interactions, but in addition enhances operational effectivity by assuaging strain on name centres.”
Russell Lawrie, chief govt of Robotics AI, added: “We’re thrilled to accomplice with WAST and DRUID AI to ship a transformative answer that not solely improves entry to healthcare data but in addition helps WAST’s mission to supply equitable and environment friendly take care of the Welsh inhabitants.
“This answer represents a major step ahead in making healthcare extra inclusive, accessible, and responsive.”
