Jean-Daniel Delaplagne is the IT Part Chief for ITER. He has been with the group for 15 years.
ITER has been a longtime Microsoft consumer, he stated, with Workplace 365, Home windows servers, and different Microsoft instruments in use all through the group. However prior to now 12 months that use has expanded in new instructions.
“One in all our targets was to attach with our information base right here in a greater manner,” Delaplagne stated. “We’ve 20 years of data — greater than 1 million paperwork.”
His staff fine-tuned an Azure OpenAI Service chatbot designed to make mining that database simpler. ITER has been working with Microsoft associate Witivio to make the hyperlink between that information platform and the Microsoft 365 Copilot via agentic options. An instance of an “agentic factor” is a software particularly designed to translate the a whole bunch of acronyms ITER makes use of.
Delaplagne stated that the chatbot has been very useful in quite a lot of methods.
“Ultimately we now have been getting fairly good high quality of solutions on very technical information of ITER,” he stated. “It’s not simply good at discovering paperwork, it’s good at discovering data inside paperwork and the which means of various features of engineering and building.”
After an preliminary use section of Microsoft 365 Copilot with 50 beta testers, ITER is increasing to greater than 300 Copilot licenses with plans so as to add extra, Delaplagne stated. Copilot can be getting used for administrative duties like preliminary evaluations of CVs in addition to for buying and stock.
Azure OpenAI Service can be getting used to make a historical past of all of the IT tickets on file searchable. He stated ITER sometimes has 40,000 requests for IT assist annually. Making the historical past of all these assist requests and options searchable may pace up the decision of frequent points; he stated the system has been well-received up to now. He additionally stated well being and security officers have used Copilot to draft inspection methodologies and checklists, together with producing open-ended questions.
