Stefan Walder is the pinnacle of Bolzano Province’s housing authority, and he and a number of the staff of the division are amongst these testing the brand new platform. The division will get greater than 2,000 requests for housing help every year. He mentioned establishments just like the one he directs aren’t all the time simple to vary.
“Whenever you make a change to a a public administration, it’s all the time going to get into political and social sensibilities,” he mentioned. “For a few of us, this gained’t be the case. However for a lot of others it is perhaps.’’
Some staff are fearful about their jobs, he mentioned. Others are merely fearful about doing issues in a different way.
Contemplating the brand new expertise itself, Walder mentioned it was already displaying promise and convincing many staff of its utility.
Even earlier than introducing the brand new myCIVIS platform, his staff had seen how AI within the type of Microsoft 365 Copilot (the province’s authorities has 5,000 Copilot licenses with plans so as to add extra) was serving to to make the job of answering residents’ housing help queries sooner and extra simple.
“They’ve already seen what our AI software can do when it comes to interacting over the phone with residents, answering totally different sorts of questions with much less effort,” he mentioned.
Walder notes that Bolzano, like the remainder of Italy, faces a demographic bottleneck: Many older staff are retiring, whereas there aren’t sufficient youthful staff within the subsequent generations accessible to exchange them. The AI chatbot on the myCIVIS platform will ease that stress by dealing with ceaselessly requested questions first, bettering the expertise for every resident whereas leaving extra time for workers to take care of their wants instantly.
“Utilizing AI, you will get a sooner and extra environment friendly abstract of all of the requests that the residents ship them,” Walder mentioned. As a result of the brand new system saves information, it learns what probably the most frequent questions are. “This may enable us to be more practical general in giving the appropriate responses.”
