Better Manchester Psychological Well being NHS Basis Belief has awarded a affected person engagement portal contract price £572,000 to DrDoctor.
The deployment of the DrDoctor platform, which is presently within the early supply stage with no go-live date set, will allow automated appointment confirmations and reminders through SMS, electronic mail and the NHS App, and prompt entry to digital letters via safe affected person portals and app integration.
It’ll additionally enable NHS App connectivity to allow push notifications and appointment administration in present affected person instruments.
Dr Remy McConvey, chief medical info officer at Better Manchester, stated: “Psychological well being providers must be simply as accessible as bodily healthcare.
“For a very long time, our service customers have confronted fragmented communication and complex processes. This partnership is about fixing that.
“With DrDoctor, we’re modernising how individuals interact with us: making it simpler to remain knowledgeable, attend appointments, full varieties and questionnaires, and really feel supported all through their care.”
The belief hopes to make use of DrDoctor’s resolution to introduce a hybrid mannequin of care that fuses digital instruments with in-person providers to enhance communication with sufferers, cut back missed appointments, and help sufferers throughout their care journey.
Awarded through the G-Cloud Framework, the contract was signed on 10 Could 2025 and began on 31 Could 2025. It’ll final for 2 years, with an non-obligatory 12-month extension.
The belief will profit from further instruments together with digital varieties and affected person reported end result measures (PROMs), integration with Civica Paris for structured knowledge seize, and help providers to make sure clean technical onboarding and adoption.
Nick Barlow, transformation director at DrDoctor, stated: “Greater than 1.2 million persons are presently ready for psychological well being help in England – a determine not presently accounted for within the 7.4 million robust NHS backlog.
“The very last thing sufferers want is a system that makes it more durable to have interaction once they lastly get to the entrance of the queue.
“At DrDoctor, we design our instruments to help actual individuals with actual challenges – lowering friction, releasing up medical time, and making certain each affected person feels seen and supported.
“Better Manchester is setting the bar for what trendy, compassionate psychological well being providers ought to appear like.”
DrDoctor made its first foray into the psychological well being and group help house with the acquisition of private well being document platform Maia in August 2024.
Maia is a affected person engagement and care planning app that permits sufferers to view, ebook, amend and cancel their appointments, full questionnaires, entry their care plans, view medical paperwork and entry their well being info.
Following its acquisition from digital well being firm Mindwave Ventures, Maia is being built-in into DrDoctor’s affected person engagement platform, which is used throughout greater than 70 NHS trusts and well being boards in England together with Gloucestershire Hospitals NHS Basis Belief and Lewisham and Greenwich NHS Belief.
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