What You Ought to Know:
– The healthcare know-how panorama in Asia and Oceania is experiencing vital development, pushed by growing digital maturity and a robust need for enhanced interoperability, in line with a brand new KLAS Analysis report. The report, “Asia/Oceania EHR 2025,” reveals key traits in vendor efficiency and market share, highlighting a maturing market with evolving buyer calls for for worth and up-to-date know-how.
– The KLAS report, a follow-up to 2022 knowledge, gives an in-depth examination of market power and buyer satisfaction with key EHR distributors throughout the area. For the primary time, insights for Asia are damaged down into two distinct subregions: East Asia and South/Southeast Asia.
Market Dynamics: Progress, Competitors, and Vendor Presence
Shopping for power is on the rise throughout Asia and Oceania, with many healthcare organizations both implementing their first EHR system or specializing in enhancing interoperability to align with native initiatives. As EHR maturity deepens, buyer expectations from distributors are growing, demanding higher worth and extra superior know-how.
The report identifies a number of key gamers and their market presence:
- IQVIA has expanded its footprint greater than another vendor in Asia during the last 5 years, signing quite a few new EHR contracts in Southeast Asia.
- InterSystems maintains a broad presence throughout many nations in each Asia and Oceania, including 31 new hospitals from 9 distinctive organizations within the final 5 years. They’re additionally the 2025 Greatest in KLAS winner for Asia/Oceania Acute Care EHR.
- Oracle Well being has prospects in eight nations with its Millennium and that i.s.h.med platforms, with vital development attributed to a statewide enlargement in Queensland, Australia.
- Epic secured the most important market share in Oceania in 2023 following a serious contract in New South Wales, Australia.
- Dedalus has a presence in a number of nations, predominantly in South and Southeast Asia.
- ezCaretech has seen vital development in giant hospitals in South Korea and has a growth associate in Japan.
- Profitable Well being and iMEDWAY each report giant buyer bases in China.
Regional Efficiency Highlights
South/Southeast Asia: InterSystems Leads in Satisfaction, IQVIA Grows Quickly In South/Southeast Asia, InterSystems leads in buyer satisfaction, providing a extremely succesful resolution with robust language help. Prospects respect the product’s worth and an up to date consumer interface, in addition to responsive help and powerful management. Nonetheless, some need higher doctor documentation, extra AI options (like ambient speech), streamlined medicine ordering, and sooner resolution supply.
IQVIA has skilled fast development throughout this subregion, with each on-premises and cloud deployments. Prospects worth robust relationships and well timed help, notably from the manager group in India. Areas for enchancment embody extra on-site coaching, higher insights on product utilization, and avoiding sudden fees.
East Asia: Native Distributors Excel, AI Options Desired In East Asia, notably China, Profitable Well being and iMEDWAY have giant buyer bases. Profitable Well being is acknowledged for dependable service, robust relationships, and a sturdy, user-friendly, and technologically superior platform. Prospects are optimistic about AI-driven capabilities within the roadmap however need higher communication and improved improve high quality. iMEDWAY prospects typically categorical satisfaction, praising the EHR’s complete capabilities, built-in design, and useful reporting. They search extra constant and well timed help.
ezCaretech, primarily based in South Korea, has robust product high quality and a clinician-friendly consumer expertise. Prospects spotlight their robust technical abilities however need extra responsive and proactive help and continued system growth, together with enhanced cellular performance.
Oceania: Excessive Expectations Result in Dissatisfaction, Oracle Well being at 10-12 months Low Healthcare organizations in Oceania report considerably decrease EHR satisfaction in comparison with their Asian counterparts. That is attributed to longer EHR utilization, resulting in larger expectations, and a notion that distributors prioritize prospects in different areas.
InterSystems shoppers report the very best satisfaction amongst totally rated distributors in Oceania, but nonetheless voice considerations about product usability, help responsiveness, and delays in innovation. Regardless of these challenges, prospects respect InterSystems’ partnership strategy, robust integration capabilities, and price transparency.
Oracle Well being Millennium PowerChart prospects in Oceania report a 10-year low in satisfaction. Key points embody obscure contracts, non-intuitive workflows, gradual innovation, and declining help. Whereas some worth knowledge centralization and stability, total outcomes usually rely upon inside sources relatively than vendor help. Prospects are searching for extra readability on the product roadmap.
Epic and MEDITECH even have a presence in Oceania. Epic customers reward its responsive help, mature performance, and built-in design. Nonetheless, considerations persist about price and coaching accessibility resulting from time zone variations, and a few be aware limitations in interoperability and alignment with world finest practices. MEDITECH prospects typically discover the system gives honest worth and respect localization efforts, however categorical considerations about dated underlying know-how, delayed new performance, and upgrade-related bugs.
