Tenants usually tend to report a optimistic renting expertise when dealing straight with particular person landlords than with letting brokers or Construct to Hire firms, new analysis reveals.
A ballot of over 3,000 personal renters throughout the UK, carried out by Pegasus Insights, discovered that 70% of tenants renting from particular person landlords rated their expertise as optimistic, in comparison with 60% for these utilizing letting brokers. Simply 7% of all respondents reported a detrimental expertise.
Satisfaction ranges had been additionally greater amongst these renting from particular person landlords, with 81% reporting satisfaction with the service obtained. This compares to 73% of tenants in Construct to Hire lodging and 68% renting by letting brokers.
The findings spotlight the necessary position of small-scale landlords within the personal rented sector. Researchers recommend that non-public, extra responsive relationships could also be a key driver of tenant satisfaction notably in distinction to bigger, extra industrial operations.
Ben Beadle, chief govt of the Nationwide Residential Landlords Affiliation, mentioned: “These findings underline what we’ve lengthy identified. Smaller, particular person landlords are a vital a part of the rental market and constantly ship a few of the greatest outcomes for tenants.
“As ministers proceed to reform the personal rented sector, it’s very important they recognise the optimistic position of accountable landlords, in addition to the significance of trust-based relationships between tenants and landlords. Coverage selections, and the rhetoric across the sector, should be knowledgeable by these details.”
